Please Note: Cloud Softphone can only be used with our Hosted PBX Plans. It is not compatible with our SIP trunking plans.

Cloud Softphone can be downloaded at the following links:

For iOS devices Click Here

For Android devices Click Here

Make sure before you start that you have a PBX Extension available on your account ( To create an extension in your JT's Cloud account, click on PBX Extensions, and then 'Add Extension'.

Now click 'Edit' on the Extension you've createdHere, you'll be able to enable 'Cloud Softphone', and a QR Code will appear. 

Note: this option will only appear if there is no other device registering to the Extension

Once the app is installed on your device, Opening that app should prompt you to Scan the QR.

Alternatively, you can manually enter the Cloud ID, and Password. The Cloud ID will be your Full Extension Number (followed by '@voipportal'), and the Password will be the Extension Password:


If you have any troubles making and receiving calls from here on in, please give JT's Cloud a call on 13000 366 165.