Check out the video below for information on how to add a new or existing sound file to your Time Switch during a holiday period.

This video assumes you are just modifying a Time Switch. For information on the set up of a new Time Switch, check out Time Switch Setup

Text Instructions

To begin, login to the My Account Portal at and select Hosted PBX > Time Switches from the menu, locate the time-switch the conditions should be applied to, then click Edit.

To add a new scheduled override, click the + button in the Override Conditions section of the time switch configuration.

Provide a name for your override, then select the date range the override will apply on (note these dates are inclusive). From the drop-down, select where any callers should be sent during this override, then select your start time. If you're only adding a single rule, you can leave this at 12AM.

In this example, all callers reaching the time switch between 12AM on the 10th April and 11.59PM on the 13th April will be routed to a message announcing the business is closed. For more information on sounds and announcements, please seeĀ Portal Guide - Sounds and Sound Events